DataHotline customer service specialists are highly trained to respond to your emergency calls.

DataHotline offers you a Comprehensive Evaluation conducted by our team of professionals to assess and analyze your specific data recovery needs and requirements. After our experienced engineers complete a comprehensive report we will share the results with you and answer any questions you may have concerning the causes of loss of data, the data recovery process and procedures, data recovery solutions and costs involved and data loss prevention management. Remember that the data recovery process doesn't start without your properly documented approval and authorization.

Follow the following recommendation when removing your drive:

• Turn off the power supply and remove peripheral cables from PC
• Remove case fixing screws from your tower.
• Remove case cover carefully
• Identify hard-drive and disconnect the IDE ribbon (connection)
• Remove power lead
• Remove fixing screws and take out the drive
• Pack your drive in an antistatic bag and cover it with bubble rap then place it inside of a shipping cardboard box. We recommend shipping your properly labeled package with a reliable carrier.

Protect your data by doing the following:

• Stop using the compromised system
• Turn off physically damaged equipment
• Do not attend to recover the lost data without technical support
• Do not run any data recovery programs
• Do not change your system configuration in any way
• Do not open the drive or expose the hard drive to the environment
• Do not activate any data back up function (tapes/cartridges/disks)

DataHotline will examine your data storage medium and evaluate its overall condition prior to accurately assessing the problem and proposing fast and cost. We take into consideration the type of storage media, its storage capacity, the operating system and the data. The results of our professional evaluation is presented to you for review and consideration as part of our data recovery services. In the event that you decide to hire our services, the nominal fee will be credited to your overall data recovery fees.

DataHotline's recovery process follows the following format:
a) Request an evaluation, b) Ship the data storage unit to us, c) Wait for our Evaluation Report including a data recovery service proposal, d) Receive our notification when the full data recovery is completed, e) Coordinate testing and delivery specification with our customer service department, f) Receive a complimentary follow up consultation as part of our services.

Standard : During regular business hours. Evaluation report next day.
Urgent : Any time any day. High priority status means immediate service.